Legacy Question

[singhals]

I was asked today, at the FHC, if I had used Legacy (yes). Then I was
asked how I got it to work. I blinked and said, uhhh???

The gentleman had d/l and installed it, but it "won't work". He's not a
personal friend, I don't know his computer set-up and I'm uncertain of
his technical capabilities. (g)

Given that, any idea what I should suggest he look into? I installed my
copy on a WIN98 box, I suspect he's driving an XP -- would that make any
significant difference? Was there a password he was supposed to have
gotten/written down?

Clues appreciated.

Cheryl

[cecilia]

singhals wrote:

[...] Legacy [...]
The gentleman had d/l and installed it, but it "won't work".
[...] Was there a password he was supposed to have
gotten/written down? [...]

Every time I have downloaded Legacy, I have been sent a password by
email. Recently it's been
history

[Sherry]

singhals <[email protected]> wrote in
news:[email protected]:

I was asked today, at the FHC, if I had used Legacy (yes). Then I
was asked how I got it to work. I blinked and said, uhhh???

The gentleman had d/l and installed it, but it "won't work". He's
not a
personal friend, I don't know his computer set-up and I'm
uncertain of
his technical capabilities. (g)

Given that, any idea what I should suggest he look into? I
installed my copy on a WIN98 box, I suspect he's driving an XP --
would that make any significant difference? Was there a password he
was supposed to have gotten/written down?

Clues appreciated.

Cheryl

The question is what does he mean by "won't work"? Did he complete the
install ok? Does he get any error messages? Does he just not know how
to get started?

If you want to email to me directly Support at MillenniaCorp dot com
(not the Excite email address as it's just a spam catcher) please do -
or give him the contact email and I'll be more than happy to try to
help off list.

Sherry
Customer Support
Millennia Corporation
Support at MillenniaCorp dot com
http://www.LegacyFamilyTree.com

We are changing the world of genealogy!

[Sherry]

[email protected] (cecilia) wrote in news:418171c0.18642781
@news.individual.net:

singhals wrote:
[...] Legacy [...]
The gentleman had d/l and installed it, but it "won't work".
[...] Was there a password he was supposed to have
gotten/written down? [...]

Every time I have downloaded Legacy, I have been sent a password by
email. Recently it's been
history

History was the password for Legacy v4, of which the final build was
released 17 Nov 2003. Now it's family.

A password is only needed for installation - Cheryl said the porgram
was installed.

Sherry

[cecilia]

Sherry wrote:

[...] Legacy v4, of which the final build was
released 17 Nov 2003. [...]

Perhaps I should follow the regular hints that an upgrade might be
available. <shame-faced grin>

[singhals]

Sherry wrote:

singhals <[email protected]> wrote in
news:[email protected]:


I was asked today, at the FHC, if I had used Legacy (yes). Then I
was asked how I got it to work. I blinked and said, uhhh???

The gentleman had d/l and installed it, but it "won't work". He's
not a
personal friend, I don't know his computer set-up and I'm
uncertain of
his technical capabilities. (g)

Given that, any idea what I should suggest he look into? I
installed my copy on a WIN98 box, I suspect he's driving an XP --
would that make any significant difference? Was there a password he
was supposed to have gotten/written down?

Clues appreciated.

Cheryl



The question is what does he mean by "won't work"? Did he complete the
install ok? Does he get any error messages? Does he just not know how
to get started?

If you want to email to me directly Support at MillenniaCorp dot com
(not the Excite email address as it's just a spam catcher) please do -
or give him the contact email and I'll be more than happy to try to
help off list.

Sherry
Customer Support
Millennia Corporation
Support at MillenniaCorp dot com
http://www.LegacyFamilyTree.com

We are changing the world of genealogy!

Printed this off, Sherry, and will pass it along. Thanks.

Cheryl

[J. Hugh Sullivan]

On Thu, 28 Oct 2004 15:55:49 -0400, singhals <[email protected]>
wrote:

I was asked today, at the FHC, if I had used Legacy (yes). Then I was
asked how I got it to work. I blinked and said, uhhh???

The gentleman had d/l and installed it, but it "won't work". He's not a
personal friend, I don't know his computer set-up and I'm uncertain of
his technical capabilities. (g)

Given that, any idea what I should suggest he look into? I installed my
copy on a WIN98 box, I suspect he's driving an XP -- would that make any
significant difference? Was there a password he was supposed to have
gotten/written down?

Clues appreciated.

Cheryl

I have Legacy on 98, 2000 and XP. I see no difference in installation

and operation of the program.

Hugh

[Geoff Pearson]

"J. Hugh Sullivan" <[email protected]> wrote in message
news:[email protected]...

On Thu, 28 Oct 2004 15:55:49 -0400, singhals <[email protected]
wrote:

I was asked today, at the FHC, if I had used Legacy (yes). Then I was
asked how I got it to work. I blinked and said, uhhh???

The gentleman had d/l and installed it, but it "won't work". He's not a
personal friend, I don't know his computer set-up and I'm uncertain of
his technical capabilities. (g)

Given that, any idea what I should suggest he look into? I installed my
copy on a WIN98 box, I suspect he's driving an XP -- would that make any
significant difference? Was there a password he was supposed to have
gotten/written down?

Clues appreciated.

Cheryl

I have Legacy on 98, 2000 and XP. I see no difference in installation
and operation of the program.

Hugh

Legacy 5.0 works fine for me under XP even with SP2 - and Sherry will fix
the problem - she is a star.

[J. Hugh Sullivan]

On Fri, 29 Oct 2004 17:42:24 +0100, "Geoff Pearson"
<[email protected]> wrote:

"J. Hugh Sullivan" <[email protected]> wrote in message
news:[email protected]...
On Thu, 28 Oct 2004 15:55:49 -0400, singhals <[email protected]
wrote:

I was asked today, at the FHC, if I had used Legacy (yes). Then I was
asked how I got it to work. I blinked and said, uhhh???

The gentleman had d/l and installed it, but it "won't work". He's not a
personal friend, I don't know his computer set-up and I'm uncertain of
his technical capabilities. (g)

Given that, any idea what I should suggest he look into? I installed my
copy on a WIN98 box, I suspect he's driving an XP -- would that make any
significant difference? Was there a password he was supposed to have
gotten/written down?

Clues appreciated.

Cheryl

I have Legacy on 98, 2000 and XP. I see no difference in installation
and operation of the program.

Hugh

Legacy 5.0 works fine for me under XP even with SP2 - and Sherry will fix
the problem - she is a star.


Lead, follow or get out of her way!

Hugh