XP help, please?

[singhals]

Some of you who "know" XP the way I knew DOS -- I need some
troubleshooting help.

A computer running XP (no SP2) used by more than one person has gone
haywire. It's on DSL, but has somehow reverted to dial-up config, and
the guy in charge of fixing it reports by phone that when he tries to
use RESTORE to a known-good date, it starts, pauses, and ends, but
does NOT restore-to-known-good.

He tried to go to MS, but can't on the 'net. I've never found anything
I wanted to find at the MS site, but if someone can point me to the
right URL and/or the right key-word (g), I'll give it a shot. Time is
critical, since he goes on sick leave in a day or two.

Cheryl

[Robert Heiling]

singhals wrote:

Some of you who "know" XP the way I knew DOS -- I need some
troubleshooting help.

I've never used XP myself.

A computer running XP (no SP2) used by more than one person has gone
haywire. It's on DSL, but has somehow reverted to dial-up config, and
the guy in charge of fixing it reports by phone that when he tries to
use RESTORE to a known-good date, it starts, pauses, and ends, but
does NOT restore-to-known-good.

That's a real dearth of information to do any trouble-shooting. Didn't the
guy try anything else first or simply tried a RESTORE? People will ask. I
suspect that the DSL has gone into some sort of error state and needs to be
manually re-enabled after finding out what caused it to go down. Are all
connections still in place? (for instance).

He tried to go to MS, but can't on the 'net. I've never found anything
I wanted to find at the MS site, but if someone can point me to the
right URL and/or the right key-word (g), I'll give it a shot. Time is
critical, since he goes on sick leave in a day or two.

I just looked and came up with these two XP groups. Try them with the
question.
attbi.users-windowsxp
alt.windows-xp

I recognize a name in the first group and he's a really sharp guy.

Bob

[0_Qed]

singhals wrote:

Some of you who "know" XP the way I knew DOS -- I need some
troubleshooting help.

A computer running XP (no SP2) used by more than one person has gone
haywire. It's on DSL, but has somehow reverted to dial-up config, and
the guy in charge of fixing it reports by phone that when he tries to
use RESTORE to a known-good date, it starts, pauses, and ends, but
does NOT restore-to-known-good.

He tried to go to MS, but can't on the 'net. I've never found anything
I wanted to find at the MS site, but if someone can point me to the
right URL and/or the right key-word (g), I'll give it a shot. Time is
critical, since he goes on sick leave in a day or two.

Cheryl

Try 'these' NGs, in order, with your <?> ...


microsoft.public.windowsxp.general:
alt.os.windows-xp:
microsoft.public.windowsxp.basics:
microsoft.public.windowsxp.hardware:
microsoft.public.windowsxp.device_driver.dev:
microsoft.public.windowsxp.help_and_support:
microsoft.public.windowsxp.perform_maintain:
microsoft.public.nl.windowsxp:

I mite suggest you add a bit more "info" about the hdwr/sftwr
configuration ...
helps sometimes.

Best of luck ,

Ed

[Hugh Watkins]

"singhals" <[email protected]> wrote in message
news:[email protected]...

Some of you who "know" XP the way I knew DOS -- I need some
troubleshooting help.

A computer running XP (no SP2) used by more than one person has gone
haywire. It's on DSL, but has somehow reverted to dial-up config, and the
guy in charge of fixing it reports by phone that when he tries to use
RESTORE to a known-good date, it starts, pauses, and ends, but does NOT
restore-to-known-good.

He tried to go to MS, but can't on the 'net. I've never found anything I
wanted to find at the MS site, but if someone can point me to the right
URL and/or the right key-word (g), I'll give it a shot. Time is critical,
since he goes on sick leave in a day or two.

sounds like a worm or virus has reconfigured the internet connection
possibly to a very expensive 0900 number
look in the history file for porn sites visited LOL

after a serious full virus scan
with the very latest definitions

delete all internet connections and reinstall them

Hugh W

[Denis Beauregard]

On Tue, 19 Oct 2004 21:59:04 -0400, singhals <[email protected]>
wrote in soc.genealogy.computing:

Some of you who "know" XP the way I knew DOS -- I need some
troubleshooting help.

A computer running XP (no SP2) used by more than one person has gone
haywire. It's on DSL, but has somehow reverted to dial-up config, and
the guy in charge of fixing it reports by phone that when he tries to
use RESTORE to a known-good date, it starts, pauses, and ends, but
does NOT restore-to-known-good.

Maybe because it tries to restore something that was deleted.

He tried to go to MS, but can't on the 'net. I've never found anything
I wanted to find at the MS site, but if someone can point me to the
right URL and/or the right key-word (g), I'll give it a shot. Time is
critical, since he goes on sick leave in a day or two.

Restore will restore the software installed, but likely won't
change the set up. So, check the register and the various set up
menus for the Internet.


Denis

P.S. I personnaly decided to give up with XP. I still run Win 98
on my home PC but have installed Linux on my portable, to learn about
Linux. When I will be familiar enough, I will probably change all my
PCs to have Linux on all of them, keeping some Win 98 bootable
partition.

[Dave Hinz]

On Tue, 19 Oct 2004 21:59:04 -0400, singhals <[email protected]> wrote:

Some of you who "know" XP the way I knew DOS -- I need some
troubleshooting help.

For you, anything.

A computer running XP (no SP2) used by more than one person has gone
haywire. It's on DSL, but has somehow reverted to dial-up config, and
the guy in charge of fixing it reports by phone that when he tries to
use RESTORE to a known-good date, it starts, pauses, and ends, but
does NOT restore-to-known-good.

OK, so the system restore isn't going to help, not a big problem. Go into
conrol panel -> network, and delete the dial-up connection. This should
leave just the LAN connection. Being the only network connection it knows
about, a reboot should activate that rather than the dial-up adapter (modem).

He tried to go to MS, but can't on the 'net. I've never found anything
I wanted to find at the MS site, but if someone can point me to the
right URL and/or the right key-word (g), I'll give it a shot. Time is
critical, since he goes on sick leave in a day or two.

Drop me email if you'd like, I check frequently. Address on my posts is
correct and functional.

Dave Hinz

[J. Hugh Sullivan]

On Wed, 20 Oct 2004 10:21:25 -0400, Denis Beauregard
<[email protected]> wrote:

On Tue, 19 Oct 2004 21:59:04 -0400, singhals <[email protected]
wrote in soc.genealogy.computing:


Some of you who "know" XP the way I knew DOS -- I need some
troubleshooting help.

A computer running XP (no SP2) used by more than one person has gone
haywire. It's on DSL, but has somehow reverted to dial-up config, and
the guy in charge of fixing it reports by phone that when he tries to
use RESTORE to a known-good date, it starts, pauses, and ends, but
does NOT restore-to-known-good.

Maybe because it tries to restore something that was deleted.

He tried to go to MS, but can't on the 'net. I've never found anything
I wanted to find at the MS site, but if someone can point me to the
right URL and/or the right key-word (g), I'll give it a shot. Time is
critical, since he goes on sick leave in a day or two.

Restore will restore the software installed, but likely won't
change the set up. So, check the register and the various set up
menus for the Internet.


Denis

P.S. I personnaly decided to give up with XP.

Every time I go to our house in AL and run WIN 2000 I decide to delete
XP when I return and install 2000.

Then I decide I don't have the courage to do it on a laptop with some
Dell original folders.

Hugh

[Denis Beauregard]

On Wed, 20 Oct 2004 15:13:51 GMT, [email protected] (J. Hugh
Sullivan) wrote in soc.genealogy.computing:

P.S. I personnaly decided to give up with XP.

Every time I go to our house in AL and run WIN 2000 I decide to delete
XP when I return and install 2000.

Then I decide I don't have the courage to do it on a laptop with some
Dell original folders.

WHen I purchased my new laptop, I first tested with some bootable
Linux (Knoppix) to be sure it can run Linux and the salesperson was
kind enough to let me try the Internet connection (I did a google
search with the new laptop before buying it).

I needed about 1 month to have it working as I wanted. In the
meanwhile, I tried some OS (Knoppix 3.3, Mandrake 9.2 and 10,
Kaella 1.1 and finally the Debian 100 Mb bootable CD that installed
the system I am now using). So, whatever the change you make, you
will lose some time, you will have to learn the new one.

XP is the new version of 2000, so likely as vulnerable to virus. It
is not like ME (based on 9x).

I am lucky enough that I don't rely on any Windows-only software for
my genealogy databases. Nearly all my stuff is now in an Excel
dataset that can be transfered to OpenOffice. But most genealogists
aren't.


Denis

[J. Hugh Sullivan]

On Wed, 20 Oct 2004 11:35:54 -0400, Denis Beauregard
<[email protected]> wrote:

On Wed, 20 Oct 2004 15:13:51 GMT, [email protected] (J. Hugh
Sullivan) wrote in soc.genealogy.computing:

P.S. I personnaly decided to give up with XP.

Every time I go to our house in AL and run WIN 2000 I decide to delete
XP when I return and install 2000.

Then I decide I don't have the courage to do it on a laptop with some
Dell original folders.

WHen I purchased my new laptop, I first tested with some bootable
Linux (Knoppix) to be sure it can run Linux and the salesperson was
kind enough to let me try the Internet connection (I did a google
search with the new laptop before buying it).

I needed about 1 month to have it working as I wanted. In the
meanwhile, I tried some OS (Knoppix 3.3, Mandrake 9.2 and 10,
Kaella 1.1 and finally the Debian 100 Mb bootable CD that installed
the system I am now using). So, whatever the change you make, you
will lose some time, you will have to learn the new one.

Was the above paragraph in English?

XP is the new version of 2000, so likely as vulnerable to virus. It
is not like ME (based on 9x).

I understand but I think they should have quit at 2000 - it ain't
broke yet!

I am lucky enough that I don't rely on any Windows-only software for
my genealogy databases. Nearly all my stuff is now in an Excel
dataset that can be transfered to OpenOffice. But most genealogists
aren't.

I know this is OT but are you using Open Office? I'm giving it some
thought.

Hugh

[Dave Hinz]

On Wed, 20 Oct 2004 17:58:02 GMT, J. Hugh Sullivan <[email protected]> wrote:

I know this is OT but are you using Open Office? I'm giving it some
thought.

It's worth the download, certainly. About a 95-98% functional match for
MS Office, runs faster, and doesn't seem to be lacking any features that I
can find. Occasionally, there's a document that doesn't come in right, but
they're few and far between in the current version of openoffice.

Dave Hinz

[Charlie]

On Wed, 20 Oct 2004 17:58:02 GMT, [email protected] (J. Hugh
Sullivan) wrote:

<SNIP>

I know this is OT but are you using Open Office? I'm giving it some
thought.

Hugh

FWIW (actually less than that), I have Star Office, the non-free
version that has a few more features than Open Office. It's a
reasonable substitute for MS Office as far as a word processor
substitute, but I found the spreadsheet a rather poor substitute for
Excel and the database program complelely unsuitable as a replacement
for Access.

Basically, if you don't want to buy MS Office and only need a word
processor, it's OK, but to me a better deal is to get an OEM copy of
MS Works Suite which contains the "real" MS Word, and install only
Word. Cost is about $35 for a package containing Word 2002, lower if
you can use an older version of Word. (you need to get Works Suite to
be sure it contains Word) see http://www.directdealslcom for some examples.

[Denis Beauregard]

On Wed, 20 Oct 2004 17:58:02 GMT, [email protected] (J. Hugh
Sullivan) wrote in soc.genealogy.computing:

On Wed, 20 Oct 2004 11:35:54 -0400, Denis Beauregard
[email protected]> wrote:

I needed about 1 month to have it working as I wanted. In the
meanwhile, I tried some OS (Knoppix 3.3, Mandrake 9.2 and 10,
Kaella 1.1 and finally the Debian 100 Mb bootable CD that installed
the system I am now using). So, whatever the change you make, you
will lose some time, you will have to learn the new one.

Was the above paragraph in English?

I can repost it in French if you prefer. It is my native
language and my everyday language.


Denis

[Robert Heiling]

Denis Beauregard wrote:

On Wed, 20 Oct 2004 17:58:02 GMT, [email protected] (J. Hugh
Sullivan) wrote in soc.genealogy.computing:

On Wed, 20 Oct 2004 11:35:54 -0400, Denis Beauregard
[email protected]> wrote:

I needed about 1 month to have it working as I wanted. In the
meanwhile, I tried some OS (Knoppix 3.3, Mandrake 9.2 and 10,
Kaella 1.1 and finally the Debian 100 Mb bootable CD that installed
the system I am now using). So, whatever the change you make, you
will lose some time, you will have to learn the new one.

Was the above paragraph in English?

I can repost it in French if you prefer. It is my native
language and my everyday language.

Faites-le pour Hugh s'il vous plait.

Bob

[Denis Beauregard]

Le Wed, 20 Oct 2004 19:48:26 GMT, Robert Heiling <[email protected]>
écrivait dans soc.genealogy.computing:

Denis Beauregard wrote:

On Wed, 20 Oct 2004 17:58:02 GMT, [email protected] (J. Hugh
Sullivan) wrote in soc.genealogy.computing:

On Wed, 20 Oct 2004 11:35:54 -0400, Denis Beauregard
[email protected]> wrote:

I needed about 1 month to have it working as I wanted. In the
meanwhile, I tried some OS (Knoppix 3.3, Mandrake 9.2 and 10,
Kaella 1.1 and finally the Debian 100 Mb bootable CD that installed
the system I am now using). So, whatever the change you make, you
will lose some time, you will have to learn the new one.

Was the above paragraph in English?

I can repost it in French if you prefer. It is my native
language and my everyday language.

Faites-le pour Hugh s'il vous plait.

Je vais même y aller d'une petite touche québécoise...

Cela m'a pris un bon mois avant que ça marche comme je le voulais.
Pendant ce temps, j'ai gossé avec quelques SE (Knoppix 3.3, Mandrake
9.2 et 10, Kaella 1.1 et pour finir, la Debian 100 Mb sur CD qui
a installé le système que j'utilise astheure). Donc, peu importe
le changement que vous faites, vous allez perdre un peu de temps
et vous devrez apprendre le nouvel environnement.

Si j'y vais carrément en joual, ce serait:

Tsé veux dire, ça a pris un mois ben net avant que ça fasse ce que je
voulais que ça fasse. Pendant toute ce temps-là, j'ai niaisé avec
quelques SE (Knoppix 3.3, Mandrake 9.2 et 10, Kaella 1.1 et la cerise
sur le sundae, la Debian 100 Mb sur CD qui m'a donné son 110% pis
qui est le fun à s'en servir passe qu'a marche en simonaque). Donc,
peu importe le virage que vous prenez, vous allez niaiser un boutte de
temps et vous serez comme à la p'tite école avec le nouvel
environnement.


Denis

[J. Hugh Sullivan]

On Wed, 20 Oct 2004 19:48:26 GMT, Robert Heiling <[email protected]>
wrote:

Denis Beauregard wrote:

On Wed, 20 Oct 2004 17:58:02 GMT, [email protected] (J. Hugh
Sullivan) wrote in soc.genealogy.computing:

On Wed, 20 Oct 2004 11:35:54 -0400, Denis Beauregard
[email protected]> wrote:

I needed about 1 month to have it working as I wanted. In the
meanwhile, I tried some OS (Knoppix 3.3, Mandrake 9.2 and 10,
Kaella 1.1 and finally the Debian 100 Mb bootable CD that installed
the system I am now using). So, whatever the change you make, you
will lose some time, you will have to learn the new one.

Was the above paragraph in English?

I can repost it in French if you prefer. It is my native
language and my everyday language.

Faites-le pour Hugh s'il vous plait.

Bob


Merci beaucoup, mon ami.

Hugh

[J. Hugh Sullivan]

On Wed, 20 Oct 2004 15:39:24 -0400, Denis Beauregard
<[email protected]> wrote:

On Wed, 20 Oct 2004 17:58:02 GMT, [email protected] (J. Hugh
Sullivan) wrote in soc.genealogy.computing:

On Wed, 20 Oct 2004 11:35:54 -0400, Denis Beauregard
[email protected]> wrote:

I needed about 1 month to have it working as I wanted. In the
meanwhile, I tried some OS (Knoppix 3.3, Mandrake 9.2 and 10,
Kaella 1.1 and finally the Debian 100 Mb bootable CD that installed
the system I am now using). So, whatever the change you make, you
will lose some time, you will have to learn the new one.

Was the above paragraph in English?

I can repost it in French if you prefer. It is my native
language and my everyday language.


Denis

I don't think I would understand it in any language!

Hugh

[John]

On Tue, 19 Oct 2004 21:59:04 -0400, singhals <[email protected]>
wrote:

Some of you who "know" XP the way I knew DOS -- I need some
troubleshooting help.

A computer running XP (no SP2) used by more than one person has gone
haywire. It's on DSL, but has somehow reverted to dial-up config, and
the guy in charge of fixing it reports by phone that when he tries to
use RESTORE to a known-good date, it starts, pauses, and ends, but
does NOT restore-to-known-good.

He tried to go to MS, but can't on the 'net. I've never found anything
I wanted to find at the MS site, but if someone can point me to the
right URL and/or the right key-word (g), I'll give it a shot. Time is
critical, since he goes on sick leave in a day or two.

Cheryl

There's also the possibility that the permissions are incorrect. The
DSL connection may have been modified under an admin account and
regular users no longer have permission to use it.

The following is not an answer to your question, but a way to reduce
future problems.

If the DSL modem is connected via USB, then it may be part of the
problem. If the DSL modem has a network connector (RJ-45) in addition
to a USB connector, get a basic wired (not wireless) firewall/router
($10 after rebates at CompUSA and others). Connect that to the DSL
modem, then connect the PC to the router. Disable the DSL software
(usually some version of PPPoE) on the PC and use the network
connection.

This setup works very well - mine had been running continuously for
more than 5800 hours (that's about 8 months) when the tail end of Ivan
took power out for longer than my UPS could handle.

John

[singhals]

Hugh Watkins wrote:

"singhals" <[email protected]> wrote in message
news:[email protected]...

Some of you who "know" XP the way I knew DOS -- I need some
troubleshooting help.

A computer running XP (no SP2) used by more than one person has gone
haywire. It's on DSL, but has somehow reverted to dial-up config, and the
guy in charge of fixing it reports by phone that when he tries to use
RESTORE to a known-good date, it starts, pauses, and ends, but does NOT
restore-to-known-good.

He tried to go to MS, but can't on the 'net. I've never found anything I
wanted to find at the MS site, but if someone can point me to the right
URL and/or the right key-word (g), I'll give it a shot. Time is critical,
since he goes on sick leave in a day or two.


sounds like a worm or virus has reconfigured the internet connection
possibly to a very expensive 0900 number
look in the history file for porn sites visited LOL

after a serious full virus scan
with the very latest definitions

delete all internet connections and reinstall them

Hugh W

Thanks, Hugh.

The history site is clean (g), the AV is uptodate and runs once a week.

He managed to get a good restore today, but the problem persists.

He says there's still an icon for a program he thought he'd deleted. I
guess we'll spend quality and quantity time with their tech-support --
who prolly won't be happy being asked how to UNinstall the product. (g)

Cheryl

[Robert Heiling]

Denis Beauregard wrote:

Le Wed, 20 Oct 2004 19:48:26 GMT, Robert Heiling <[email protected]
écrivait dans soc.genealogy.computing:

Denis Beauregard wrote:

On Wed, 20 Oct 2004 17:58:02 GMT, [email protected] (J. Hugh
Sullivan) wrote in soc.genealogy.computing:
snip

Was the above paragraph in English?

I can repost it in French if you prefer. It is my native
language and my everyday language.

Faites-le pour Hugh s'il vous plait.

Je vais même y aller d'une petite touche québécoise...

Cela m'a pris un bon mois avant que ça marche comme je le voulais.
Pendant ce temps, j'ai gossé avec quelques SE (Knoppix 3.3, Mandrake
9.2 et 10, Kaella 1.1 et pour finir, la Debian 100 Mb sur CD qui
a installé le système que j'utilise astheure). Donc, peu importe
le changement que vous faites, vous allez perdre un peu de temps
et vous devrez apprendre le nouvel environnement.

Si j'y vais carrément en joual, ce serait:

Tsé veux dire, ça a pris un mois ben net avant que ça fasse ce que je
voulais que ça fasse. Pendant toute ce temps-là, j'ai niaisé avec
quelques SE (Knoppix 3.3, Mandrake 9.2 et 10, Kaella 1.1 et la cerise
sur le sundae, la Debian 100 Mb sur CD qui m'a donné son 110% pis
qui est le fun à s'en servir passe qu'a marche en simonaque). Donc,
peu importe le virage que vous prenez, vous allez niaiser un boutte de
temps et vous serez comme à la p'tite école avec le nouvel
environnement.

Lovely! Thanks Denis.
"petite touche québécoise"? You've said that you live in Ontario I
believe, but are you originally from Quebec? 1/4 of my ancestry came from
Quebec!

Bob

[Denis Beauregard]

Le Thu, 21 Oct 2004 02:13:54 GMT, Robert Heiling <[email protected]>
écrivait dans soc.genealogy.computing:

Lovely! Thanks Denis.
"petite touche québécoise"? You've said that you live in Ontario I
believe, but are you originally from Quebec? 1/4 of my ancestry came from
Quebec!

I never said that. I am born and live in Quebec. But I went a few
times in Ontario (maybe less than in France or Mexico, I am not
sure !).


Denis

[Robert Heiling]

Denis Beauregard wrote:

Le Thu, 21 Oct 2004 02:13:54 GMT, Robert Heiling <[email protected]
écrivait dans soc.genealogy.computing:

Lovely! Thanks Denis.
"petite touche québécoise"? You've said that you live in Ontario I
believe, but are you originally from Quebec? 1/4 of my ancestry came from
Quebec!

I never said that. I am born and live in Quebec. But I went a few
times in Ontario (maybe less than in France or Mexico, I am not
sure !).

Sorry. I always had thought that you were in or near Montreal, but I thought
that you had said in a recent post that you were near (or north of) Toronto.
Must have been someone else!

Bob

[Denis Beauregard]

Le Thu, 21 Oct 2004 02:58:47 GMT, Robert Heiling <[email protected]>
écrivait dans soc.genealogy.computing:

Denis Beauregard wrote:

Le Thu, 21 Oct 2004 02:13:54 GMT, Robert Heiling <[email protected]
écrivait dans soc.genealogy.computing:

Lovely! Thanks Denis.
"petite touche québécoise"? You've said that you live in Ontario I
believe, but are you originally from Quebec? 1/4 of my ancestry came from
Quebec!

I never said that. I am born and live in Quebec. But I went a few
times in Ontario (maybe less than in France or Mexico, I am not
sure !).

Sorry. I always had thought that you were in or near Montreal, but I thought
that you had said in a recent post that you were near (or north of) Toronto.
Must have been someone else!

Likely ! I probably went across west of Ontario (to go to Gatineau/
Hull or other parts of Quebec) more often than I went to France, but
I was in France or Mexico for a longer time than I was in Ontario.
And after cumulating 3 months in France, we can no more give blood.
In my case, it will be at my next visit (and since I plan some search
there, I will have reach my 3 month limit).


Denis

[Sherry]

singhals <[email protected]> wrote in
news:[email protected]:

Hugh Watkins wrote:

snip
sounds like a worm or virus has reconfigured the internet
connection possibly to a very expensive 0900 number
look in the history file for porn sites visited LOL

after a serious full virus scan
with the very latest definitions

delete all internet connections and reinstall them

Hugh W



Thanks, Hugh.

The history site is clean (g), the AV is uptodate and runs once a
week.
snip
Cheryl

What about spyware? I just got an email from a Legacy user who
couldn't get Legacy to run at all. There were two spyware programs on
her computer that once removed all is working well. Run both adaware
ans spybot.

Sherry

[singhals]

Sherry wrote:

singhals <[email protected]> wrote in
news:[email protected]:


Hugh Watkins wrote:


snip

sounds like a worm or virus has reconfigured the internet
connection possibly to a very expensive 0900 number
look in the history file for porn sites visited LOL

after a serious full virus scan
with the very latest definitions

delete all internet connections and reinstall them

Hugh W



Thanks, Hugh.

The history site is clean (g), the AV is uptodate and runs once a
week.

snip

Cheryl



What about spyware? I just got an email from a Legacy user who
couldn't get Legacy to run at all. There were two spyware programs on
her computer that once removed all is working well. Run both adaware
ans spybot.

Sherry

He can check, I guess, but with 95% of the loaded files being system
files, and with the non-system filtering being fairly tight, I suspect
it find much. Search'n'Destroy still a good choice?

Cheryl

[GaryT]

Sheryl,

Did it revert to the dialup *configuration* or to dialup *behavior*? If you
open Internet Explorer and go to Tools_Internet Options_Connections, what
button is selected? If it is "Dial whenever a network connection is not
present", then whenever there is ANY problem with the DSL it will fall back
to the dialup option. Make sure the DSL router is showing the proper green
lights. You might want to also power it down for a minute and restart to
clear out any error buffer. Failing that the ISP may need to log on to the
DSL unit and make sure it is communicating with them. Also there could be a
problem with the ethernet card. If the computer is on a network and can
"see" the other computers (just not the Internet) then the ethernet hardware
and IP address should be OK. Otherwise, check Device Manager and any
ethernet diagnostics to see if it could be a hardware issue.

If the connections setting says "Always dial my default connection" then
that needs to be changed to one of the first two. Then make sure the LAN
settings are correct as per the ISP instructions regarding Automatic
configuration and Proxy servers. May also need to check the TCP/IP settings
to be sure that wasn't changed from what the ISP requires. My office DSL
router either assigns an IP address (the computer set to use DHCP), or I can
optionally use a fixed IP, as long as it is in the correct range AND subnet.
Have either one wrong and BAM, off the 'net.

There should be no need to resort to using the System Restore to alter the
configuration. All those settings should *stick* if you change them. If not
then there is something fishy even after the full A-V scan.

--
Gary Templeman

"singhals" <[email protected]> wrote in message
news:[email protected]...

Some of you who "know" XP the way I knew DOS -- I need some
troubleshooting help.

A computer running XP (no SP2) used by more than one person has gone
haywire. It's on DSL, but has somehow reverted to dial-up config, and
the guy in charge of fixing it reports by phone that when he tries to
use RESTORE to a known-good date, it starts, pauses, and ends, but
does NOT restore-to-known-good.

He tried to go to MS, but can't on the 'net. I've never found anything
I wanted to find at the MS site, but if someone can point me to the
right URL and/or the right key-word (g), I'll give it a shot. Time is
critical, since he goes on sick leave in a day or two.

Cheryl