Ancestry.com and XP SP2?

[Charliec]

After updating to XP SP2, I find I can no longer view Census Images for
1900, 1910, 1920 with the MrSID plug-ins offered by Ancestry.com. Get an
error saying "error downloading image from server" and have to revert back
to the old html viewer (very slow and requires many screens to view an
image). Has anyone else experienced this problem and have a possible fix?

I worked a bit with the creators of MrSID and we were able to confirm that
the plug-in is installed properly in IE, so the issue is with Ancestry's
server. Ancestry's response to an inquiry into the problem was "uninstall
XP SP2 and it should work". Not a likely solution.

Thanks for any insights.
Charlie
******************************************************
Charliec

[Dave Hinz]

On Wed, 01 Sep 2004 18:59:17 GMT, Charliec <[email protected]> wrote:

Ancestry's response to an inquiry into the problem was "uninstall
XP SP2 and it should work". Not a likely solution.

XP SP2 is breaking hundreds of applications, Microsoft has a list
but I don't have the URL offhand. Not installing SP2 is a bad option
because of the security fixes it half-implements, installing SP2 is a
bad option because it breaks some apps somewhat, and other apps completely.

I've got a few XP boxes I'm responsible for, and I'm going to wait
a couple months before putting it on. I hear there are some real problems
with how it behaves on systems with AMD processors, as well as the
other general application breakage that happens. There are already two
hotfixes for the service pack, so I figure I'll wait until those
slow down before inflicting this patch on anyone's computer.

Dave "Ask me why I don't use Microsoft myself" Hinz

[Charliec]

I've seen the list on probable problem applications for SP2 and had only
one of my applications on the list. The vendor for that application
already had a update to it prior to SP2's release - so I did not suffer any
ill effects.

The only problem I have encountered so far after updating to SP2 is the
problem with Ancestry.com use of MrSID on Census Images display.

Charlie

Dave Hinz <[email protected]> wrote:

On Wed, 01 Sep 2004 18:59:17 GMT, Charliec <[email protected]> wrote:

Ancestry's response to an inquiry into the problem was "uninstall
XP SP2 and it should work". Not a likely solution.

XP SP2 is breaking hundreds of applications, Microsoft has a list
but I don't have the URL offhand. Not installing SP2 is a bad option
because of the security fixes it half-implements, installing SP2 is a
bad option because it breaks some apps somewhat, and other apps completely.

I've got a few XP boxes I'm responsible for, and I'm going to wait
a couple months before putting it on. I hear there are some real problems
with how it behaves on systems with AMD processors, as well as the
other general application breakage that happens. There are already two
hotfixes for the service pack, so I figure I'll wait until those
slow down before inflicting this patch on anyone's computer.

Dave "Ask me why I don't use Microsoft myself" Hinz

******************************************************
Charliec

[the Wiz]

Charliec <[email protected]> wrote:

After updating to XP SP2, I find I can no longer view Census Images for
1900, 1910, 1920 with the MrSID plug-ins offered by Ancestry.com. Get an
error saying "error downloading image from server" and have to revert back
to the old html viewer (very slow and requires many screens to view an
image). Has anyone else experienced this problem and have a possible fix?

I worked a bit with the creators of MrSID and we were able to confirm that
the plug-in is installed properly in IE, so the issue is with Ancestry's
server. Ancestry's response to an inquiry into the problem was "uninstall
XP SP2 and it should work". Not a likely solution.

Thanks for any insights.
Charlie
******************************************************
Charliec

Ask Ancestry what ports MrSID uses for downloading images, then open those ports
in the XP firewall.

Anything not specifically needed by Microsoft products is probably blocked by
default. Bill Gates doesn't want to own the world, just one more computer, then
one more computer, then ...

SP2 is such a bad idea for many users that Microsoft has provided a script to
block the automatic update (at least until Dec 16):
http://www.microsoft.com/technet/script ... xpsp2.mspx

Corporately, we've provided users access to simplified versions of the script:
one to block, the other to unblock because of the technical level of many of the
users: they *sell* technology, they don't *use* it

John

More about me: http://www.jecarter.com/
VB3/VB6/C/PowerBasic source code: http://www.jecarter.com/programs.html
Freeware for the Palm with NS Basic source code: http://nsb.jecarter.com
Drivers for Pablo graphics tablet and JamCam cameras: http://home.earthlink.net/~mwbt/
Email here: http://www.jecarter.com/contactme.htm

[pergurd]

Download Irfan View
http://www.irfanview.com



"Charliec" <[email protected]> wrote in message
news:[email protected]...

After updating to XP SP2, I find I can no longer view Census Images for
1900, 1910, 1920 with the MrSID plug-ins offered by Ancestry.com. Get an
error saying "error downloading image from server" and have to revert
back
to the old html viewer (very slow and requires many screens to view an
image). Has anyone else experienced this problem and have a possible fix?

I worked a bit with the creators of MrSID and we were able to confirm that
the plug-in is installed properly in IE, so the issue is with Ancestry's
server. Ancestry's response to an inquiry into the problem was "uninstall
XP SP2 and it should work". Not a likely solution.

Thanks for any insights.
Charlie
******************************************************
Charliec

[J. Hugh Sullivan]

On 1 Sep 2004 19:16:01 GMT, Dave Hinz <[email protected]> wrote:

On Wed, 01 Sep 2004 18:59:17 GMT, Charliec <[email protected]> wrote:

Ancestry's response to an inquiry into the problem was "uninstall
XP SP2 and it should work". Not a likely solution.

XP SP2 is breaking hundreds of applications, Microsoft has a list
but I don't have the URL offhand. Not installing SP2 is a bad option
because of the security fixes it half-implements, installing SP2 is a
bad option because it breaks some apps somewhat, and other apps completely.

I've got a few XP boxes I'm responsible for, and I'm going to wait
a couple months before putting it on. I hear there are some real problems
with how it behaves on systems with AMD processors, as well as the
other general application breakage that happens. There are already two
hotfixes for the service pack, so I figure I'll wait until those
slow down before inflicting this patch on anyone's computer.

Dave "Ask me why I don't use Microsoft myself" Hinz

Clear, precise and absolutely correct from what I read.

One solution is Mozilla Firefox so I am told - I'm very close to
switching. Opera is another.

Hugh

[Charliec]

I think I solved some of the problem with MrSID, but switching from Browser
View to Detail View. Now, MrSID is currently working - but don't know what
I give up by switching views (I haven't notice much, maybe a little bit of
quality of view).
Charlie

the Wiz <[email protected]> wrote:

Charliec <[email protected]> wrote:

After updating to XP SP2, I find I can no longer view Census Images for
1900, 1910, 1920 with the MrSID plug-ins offered by Ancestry.com. Get an
error saying "error downloading image from server" and have to revert back
to the old html viewer (very slow and requires many screens to view an
image). Has anyone else experienced this problem and have a possible fix?

I worked a bit with the creators of MrSID and we were able to confirm that
the plug-in is installed properly in IE, so the issue is with Ancestry's
server. Ancestry's response to an inquiry into the problem was "uninstall
XP SP2 and it should work". Not a likely solution.

Thanks for any insights.
Charlie
******************************************************
Charliec

Ask Ancestry what ports MrSID uses for downloading images, then open those ports
in the XP firewall.

Anything not specifically needed by Microsoft products is probably blocked by
default. Bill Gates doesn't want to own the world, just one more computer, then
one more computer, then ...

SP2 is such a bad idea for many users that Microsoft has provided a script to
block the automatic update (at least until Dec 16):
http://www.microsoft.com/technet/script ... xpsp2.mspx

Corporately, we've provided users access to simplified versions of the script:
one to block, the other to unblock because of the technical level of many of the
users: they *sell* technology, they don't *use* it

John

More about me: http://www.jecarter.com/
VB3/VB6/C/PowerBasic source code: http://www.jecarter.com/programs.html
Freeware for the Palm with NS Basic source code: http://nsb.jecarter.com
Drivers for Pablo graphics tablet and JamCam cameras: http://home.earthlink.net/~mwbt/
Email here: http://www.jecarter.com/contactme.htm

******************************************************
Charliec

[Denis Beauregard]

On Thu, 02 Sep 2004 00:04:38 GMT, [email protected] (J. Hugh Sullivan)
wrote in soc.genealogy.computing:

One solution is Mozilla Firefox so I am told - I'm very close to
switching. Opera is another.

But MrSid is installing only in MSIE, unfortunately. Or does it
work now with decent web browsers ?

We have removed MSIE from our public access PC at our soc. gen.
library because of repeated virus. And I don't like to spend
a day to track viruses because of that. So, Firefox or Mozilla
but no MSIE.


Denis

[J. Hugh Sullivan]

On Wed, 01 Sep 2004 23:44:20 -0400, Denis Beauregard
<[email protected]> wrote:

On Thu, 02 Sep 2004 00:04:38 GMT, [email protected] (J. Hugh Sullivan)
wrote in soc.genealogy.computing:

One solution is Mozilla Firefox so I am told - I'm very close to
switching. Opera is another.

But MrSid is installing only in MSIE, unfortunately. Or does it
work now with decent web browsers ?

I think I had that problem and didn't know why MrSid wouldn't work
when I tried Firebird before. I guess the answer would be to run IE
when looking at Ancestry.com.

We have removed MSIE from our public access PC at our soc. gen.
library because of repeated virus. And I don't like to spend
a day to track viruses because of that. So, Firefox or Mozilla
but no MSIE.

Denis

I suppose there are two problems - everybody wants to put the leader
down and MS programs attempting to be the endall are just too
ponderous to get right the first time - or the second - or the....
Sooner or later someone has to displace MS as the top everything.

Hugh

[Ernie Wright]

Denis Beauregard wrote:

But MrSid is installing only in MSIE, unfortunately. Or does it
work now with decent web browsers ?

It works in my Mozilla, but my recollection is that you have to get the
most recent version, not the much older one on Ancestry's site.

- Ernie http://home.comcast.net/~erniew

[Corse]

The advanced Ancestry viewer does not work with Firefox. Believe me, I've
been through it. I figured that Ancestry would 'break' with SP 2 which is
why I'm waiting to install it. So when is Ancestry going to get their act
together and update the Ancestry software?


Corse

"J. Hugh Sullivan" <[email protected]> wrote in message
news:[email protected]...
On 1 Sep 2004 19:16:01 GMT, Dave Hinz <[email protected]> wrote:

On Wed, 01 Sep 2004 18:59:17 GMT, Charliec <[email protected]
wrote:

Ancestry's response to an inquiry into the problem was "uninstall
XP SP2 and it should work". Not a likely solution.

XP SP2 is breaking hundreds of applications, Microsoft has a list
but I don't have the URL offhand. Not installing SP2 is a bad option
because of the security fixes it half-implements, installing SP2 is a
bad option because it breaks some apps somewhat, and other apps completely.

I've got a few XP boxes I'm responsible for, and I'm going to wait
a couple months before putting it on. I hear there are some real problems
with how it behaves on systems with AMD processors, as well as the
other general application breakage that happens. There are already two
hotfixes for the service pack, so I figure I'll wait until those
slow down before inflicting this patch on anyone's computer.

Dave "Ask me why I don't use Microsoft myself" Hinz

Clear, precise and absolutely correct from what I read.

One solution is Mozilla Firefox so I am told - I'm very close to
switching. Opera is another.

Hugh

[Dave Hinz]

On Thu, 02 Sep 2004 00:04:38 GMT, J. Hugh Sullivan <[email protected]> wrote:

On 1 Sep 2004 19:16:01 GMT, Dave Hinz <[email protected]> wrote:

I've got a few XP boxes I'm responsible for, and I'm going to wait
a couple months before putting it on.
Dave "Ask me why I don't use Microsoft myself" Hinz

Clear, precise and absolutely correct from what I read.

Thank you!

One solution is Mozilla Firefox so I am told - I'm very close to
switching. Opera is another.

I've used them both, prefer Firefox. However, Opera has better options
for spoofing browser type (you want IE6? Great, here, I'm IE6) and
for testing at varying encryption levels, which I use for validating our
webservers at work. Both are good, I use firefox more.

Dave Hinz

[Robert Heiling]

Ernie Wright wrote:

Denis Beauregard wrote:

But MrSid is installing only in MSIE, unfortunately. Or does it
work now with decent web browsers ?

It works in my Mozilla, but my recollection is that you have to get the
most recent version, not the much older one on Ancestry's site.

Although I have Mozilla & Firefox, I no longer have an Ancestry subscription
to test it out with, but I did see somewhere (perhaps in the Mozilla or
Firefox ng) that IrfanView will work instead of MrSid.

Bob

[Corse]

I'm not sure I understand what you are suggesting. Do you download each
image file and then open it with Irfan View or are you using it at some kind
of plug in at the Ancestry site. Please explain.


Corse


"pergurd" <[email protected]> wrote in message
news:[email protected]...
Download Irfan View
http://www.irfanview.com



"Charliec" <[email protected]> wrote in message
news:[email protected]...

After updating to XP SP2, I find I can no longer view Census Images for
1900, 1910, 1920 with the MrSID plug-ins offered by Ancestry.com. Get an
error saying "error downloading image from server" and have to revert
back
to the old html viewer (very slow and requires many screens to view an
image). Has anyone else experienced this problem and have a possible fix?

I worked a bit with the creators of MrSID and we were able to confirm that
the plug-in is installed properly in IE, so the issue is with Ancestry's
server. Ancestry's response to an inquiry into the problem was "uninstall
XP SP2 and it should work". Not a likely solution.

Thanks for any insights.
Charlie
******************************************************
Charliec

[Robert Heiling]

Corse wrote:

I'm not sure I understand what you are suggesting. Do you download each
image file and then open it with Irfan View or are you using it at some kind
of plug in at the Ancestry site. Please explain.

Follow the instructions for whatever browser you want to use to install
IrfanView as a plug-in to handle the *.sid extension.

Bob

Corse

"pergurd" <[email protected]> wrote in message
news:[email protected]...
Download Irfan View
http://www.irfanview.com

"Charliec" <[email protected]> wrote in message
news:[email protected]...
After updating to XP SP2, I find I can no longer view Census Images for
1900, 1910, 1920 with the MrSID plug-ins offered by Ancestry.com. Get an
error saying "error downloading image from server" and have to revert
back
to the old html viewer (very slow and requires many screens to view an
image). Has anyone else experienced this problem and have a possible fix?

I worked a bit with the creators of MrSID and we were able to confirm that
the plug-in is installed properly in IE, so the issue is with Ancestry's
server. Ancestry's response to an inquiry into the problem was "uninstall
XP SP2 and it should work". Not a likely solution.

Thanks for any insights.
Charlie
******************************************************
Charliec

[Greg Surratt]

On 1 Sep 2004 19:16:01 GMT, Dave Hinz <[email protected]> wrote:

XP SP2 is breaking hundreds of applications, Microsoft has a list
but I don't have the URL offhand. Not installing SP2 is a bad option
because of the security fixes it half-implements, installing SP2 is a
bad option because it breaks some apps somewhat, and other apps completely.

Here's the list that M$ is admitting to:

http://support.microsoft.com/default.as ... ndowsxpsp2

"Programs that are known to experience a loss of functionality when
they run on a Windows XP Service Pack 2-based computer"

Note that if you go to Symantec's page, they say that they have no
problems with any of their programs dealing with XPSP2, so who do you
believe?

I installed it this morning and so far, suffered two crashes of the
ATI video drivers (not listed as a problem program by M$), which
hasn't occurred since I updated the video drivers.

There were a couple annoyances with Norton Anti-virus and Firewall
that required a simple "check in the box" to inform XPSP2 to leave
them alone and let them do their jobs.

There was also an incident when I tried to download a video and one of
the new "features" kicked in and asked if I really wanted to download
something that might be virus-prone.

Greg - Not claiming to be any kind of XP EXPert after only 12 hours of
experience.

[Charliec]

Greg Surratt <[email protected]> wrote:

Note that if you go to Symantec's page, they say that they have no
problems with any of their programs dealing with XPSP2, so who do you
believe?

I installed it this morning and so far, suffered two crashes of the
ATI video drivers (not listed as a problem program by M$), which
hasn't occurred since I updated the video drivers.

There were a couple annoyances with Norton Anti-virus and Firewall
that required a simple "check in the box" to inform XPSP2 to leave
them alone and let them do their jobs.

Symantec provided an update to their products to ensure compatibility with
XP SP2. I applied the updates prior to installing SP2 and have had no
problems with them on SP2 (Security Center reports the Firewall running and
Antivirus running and up to date - I did not have check any box).

I've been running XP for about a week and a half and have not experienced
any major issues yet (fingers crossed!) - just the one item with
Ancestry.com and I think I have a workaround for that.

Charlie
******************************************************
Charliec

[0_Qed]

Charliec wrote:
....snip...

I've been running XP for about a week and a half and have not experienced
any major issues yet (fingers crossed!) - just the one item with
Ancestry.com and I think I have a workaround for that.
Charlie

"this" post *May* have =no= relation, BUT ...

If you're using the Intel Celeron CPU and a 'certain' (so_called)
chip-set ...
BEWARE of applying any "SPn" packs for a while.

It 'seems' that the XP SP2 'pack' also contains a " microcode " update,
in addition the the traditional "OS" update ...
which mite =logically= zap your cpu chip.

No idea what the 'fix' is,
& dont intend to go into 'detail'.
Google Groups w/arg= 'microcode" ...

Qed.

[Robert M. Riches Jr.]

On 2004-09-03, 0_Qed <[email protected]> wrote:

"this" post *May* have =no= relation, BUT ...

If you're using the Intel Celeron CPU and a 'certain' (so_called)
chip-set ...
BEWARE of applying any "SPn" packs for a while.

It 'seems' that the XP SP2 'pack' also contains a " microcode " update,
in addition the the traditional "OS" update ...
which mite =logically= zap your cpu chip.

No idea what the 'fix' is,
& dont intend to go into 'detail'.
Google Groups w/arg= 'microcode" ...

For Pentium 4 processors, it is common for an OS to provide
a microcode update, with the actual code probably coming
from Intel. Unless Intel put flash on the CPU chip, which I
would doubt, the microcode update does not permanently
modify the chip itself, and a reboot to a non-broken OS will
work fine. YMMV.

Robert Riches
[email protected]
(Yes, that is one of my email addresses.)

[0_Qed]

Robert M. Riches Jr. wrote:

For Pentium 4 processors, it is common for an OS to provide
a microcode update, with the actual code probably coming
from Intel. Unless Intel put flash on the CPU chip, which I
would doubt, the microcode update does not permanently
modify the chip itself, and a reboot to a non-broken OS will
work fine. YMMV.

In "this" case [it] came "via" a M$ XP 'SP2' pack ...
the 'SP' not at all that well done. Oops.
Added, that so_far ,
.. only Prescots using the Intel 865/75 chipset are at risk ,
.. and that a broken microcode ?update? leaves you with a doorstop
.. if you're forced to pwr down, re_boot.

"this" for more detail ...
==> http://cquirke.mvps.org/sp2intel.htm


Not sure which, if any, Intel cpus have eeprom 'on_board'
to hold the cached microcode ...
in any 'event', not very nice of Intel/M$ to load
the BIOS eeprom chip with yet more "stuff" .

Common wisdom has it that the Prescot only has onboard ram ,
thus the need to use the BIOS chip to hold the microcode.
Thats a =real= bummer ...
bios modular flashable 'stuff' +
ESCD +
microcode.

Sounds like something a 'Marketing' type mite do ...
Oh Well ...

Qed.

[RA]

Where on their website does one find this? I'm using NAV2002 and need
to do something. Thank you.

On Fri, 03 Sep 2004 18:08:46 GMT, Charliec
<[email protected]> wrote:

Symantec provided an update to their products to ensure compatibility with
XP SP2.

[Charliec]

I'm using the 2003 products and the updates came to me through Live Update.

RA <[email protected]> wrote:

Where on their website does one find this? I'm using NAV2002 and need
to do something. Thank you.

On Fri, 03 Sep 2004 18:08:46 GMT, Charliec
[email protected]> wrote:

Symantec provided an update to their products to ensure compatibility with
XP SP2.

******************************************************
Charliec

[Robert M. Riches Jr.]

On 2004-09-03, 0_Qed <[email protected]> wrote:

In "this" case [it] came "via" a M$ XP 'SP2' pack ...
the 'SP' not at all that well done. Oops.
Added, that so_far ,
. only Prescots using the Intel 865/75 chipset are at risk ,
. and that a broken microcode ?update? leaves you with a doorstop
. if you're forced to pwr down, re_boot.

"this" for more detail ...
==> http://cquirke.mvps.org/sp2intel.htm


Not sure which, if any, Intel cpus have eeprom 'on_board'
to hold the cached microcode ...
in any 'event', not very nice of Intel/M$ to load
the BIOS eeprom chip with yet more "stuff" .

Common wisdom has it that the Prescot only has onboard ram ,
thus the need to use the BIOS chip to hold the microcode.
Thats a =real= bummer ...
bios modular flashable 'stuff' +
ESCD +
microcode.

Sounds like something a 'Marketing' type mite do ...
Oh Well ...

That page says nothing about MS XP SP2 modifying the BIOS or
microcode. What it says is that that BIOS loads some
microcode revision into the chip's RAM (or maybe just into
system RAM to be accessed by the chip as needed) at when the
BIOS runs (powerup, reset, and maybe reboot), and the
combination of XP SP2 and an old microcode revision from the
BIOS won't boot. Based on what's in that page, if you had a
multi-boot system (multiple operating systems selectable at
boot time) you could boot a different OS without problem.
You should also be able to boot and use a run-from-CD OS.
Although that page contains a link to another page that
discourages reinstallating an OS, a clean bare-metal
reinstall (including reformatting and wiping clean all
disks) should also work if nothing else would.

(Although I did oversee the technical side of schematic
formal verification of the design of the original Pentium 4
processor, my comments in this thread are (to the best of my
knowledge and belief) based entirely on publicly released
information.)

Robert Riches
[email protected]
(Yes, that is one of my email addresses.)

[0_Qed]

Robert,

...........................

That page says nothing about MS XP SP2 modifying the BIOS or
microcode.
....snip...

I know 'zip' about the Prescott cpu chip, or it's 'internals.
I am 'aware' that this chip mite use a differing microcode
base_configuration, at "IPL" , based on it's 'stepping'.

The common wisdom suggests that this chip loads it's microcode
from 'locations' within the BIOS eeprom chip,
into it's own on-cpu-chip ram area.
I'd think that running microcode, from 'system' memory,
mite be counter productive.

Reportedly, the M$ 'SP2', for XP,
carries a microcode 'update' load,
along with the 'update' for the OS itself.

I run AMD/Abit 'stuff',
and also use a Bios Savour as a BIOS eeprom =backup= ...
=due_to/&/because_of=
the "vagaries' in the flashing of most BIOS eeprom chips ,
whether using the available DOS_based , or on-line Win_based, 'flash'
apps.

Recent NG posts "suggest" something went a_muck with the 'combo' of
Prescott chips + the XP OS + SP2 ...
namely, the update of the microcode(mc) "load" written into the
BIOS eeprom chip, the 'mc' 'update' carried by SP2 from M$.

From what I 'read',
I'm not =exactly= sure what went a_muck ...
.. the flash of the eeprom chip itself ,
.. the cpu's "IPL" of it's microcode "load" ,
.. or 'what'.

So far, I've seen 'naught' from =official= M$/Intel sources ...
which I'd =expect=,
leaving me to wonder at the whole 'thing'.

(Although I did oversee the technical side of schematic
....snip...

"That" aughta put you in a better postion, then me,
to fathom this problem and uncover the real story.

Bob,
please understand that I'm not trying to "snip" at you ...
=no= Sir, not at all ...
just trying to get a grasp on the 'problem' ...
added that I ?think? I'm somewhat "removed" from it ... thankfully.

I come from the days of 360/370 asslr, had been tempted to 'tinker'
with the floppy contents for the control store "load" ...
( =!nah!=, that mighta lead to encarseration )
but did 'tinker' in the OS when I knew what I was "about".
Had =no= inclination to become a 'systems programmmer' ...
which I 'equated' to maintaining Cobol 'report titles', ...
had more 'fun' improving upon the BOMP 'book'.


Qed.

[RA]

Thanks CharlieC, I found the info. Guess I'll have to update.

On Sat, 04 Sep 2004 18:45:07 GMT, Charliec
<[email protected]> wrote:

I'm using the 2003 products and the updates came to me through Live Update.

RA <[email protected]> wrote:

Where on their website does one find this? I'm using NAV2002 and need
to do something. Thank you.

On Fri, 03 Sep 2004 18:08:46 GMT, Charliec
[email protected]> wrote:

Symantec provided an update to their products to ensure compatibility with
XP SP2.

******************************************************
Charliec

[Paul Blair]

Charliec wrote:

After updating to XP SP2, I find I can no longer view Census Images for
1900, 1910, 1920 with the MrSID plug-ins offered by Ancestry.com. Get an
error saying "error downloading image from server" and have to revert back
to the old html viewer (very slow and requires many screens to view an
image). Has anyone else experienced this problem and have a possible fix?

I worked a bit with the creators of MrSID and we were able to confirm that
the plug-in is installed properly in IE, so the issue is with Ancestry's
server. Ancestry's response to an inquiry into the problem was "uninstall
XP SP2 and it should work". Not a likely solution.

Thanks for any insights.
Charlie
******************************************************
Charliec

FTM certainly has some quirks. I have v8 (mainly for charts) and any
attempt to use one/any option under "Internet" on the menu bar gives me
a "page not found" error and FTM no longer responds! (The computer is
running Win XP Pro SP1 for now)

Paul Blair

[nancyl]

I'm experiencing a similar problem with XPsp2. I have both the Mr. Sid
plugIn and IrfanView. The way I'm seeing it, you have to use Mr.Sid to
view the image in Ancestry and save it as a .sid file, and THEN you can
use IrfanView to process the image.

In my scenario, I can view the census image, but IE 6 crashes with an
error immediately after viewing any image. I've not been successful in
locating an IrfanView plugin that would work in lieu of the original
MrSid, integrated into the ancestry.com site/pages?

Is that possible?

[MikeS]

"nancyl" <[email protected]> wrote in message
news:2c4e1b0b3c5988c9ec5474cae6c8cb7f@localhost.talkabouteducation.com...

I'm experiencing a similar problem with XPsp2. I have both the Mr. Sid
plugIn and IrfanView. The way I'm seeing it, you have to use Mr.Sid to
view the image in Ancestry and save it as a .sid file, and THEN you can
use IrfanView to process the image.

In my scenario, I can view the census image, but IE 6 crashes with an
error immediately after viewing any image. I've not been successful in
locating an IrfanView plugin that would work in lieu of the original
MrSid, integrated into the ancestry.com site/pages?

Nancy,

Have you installed the new MrSID plugin from the Lizardtech site or are you
using the MrSID plug in provided by the ancestry.com site?

Mike

[nancyl]

Mike,

I installed the driver from Ancestry.com and the viewer from LizardTech.


I did confirm that XP SP2 was the issue by removing it to see what
happened, and then restoring. Sure enough, that's where the conflict is.


Another google search suggests that by calling Microsoft they can walk you
through a settings update, but I haven't done that just yet. (and that was
before I took off for a few hours, so I have to find it again.)

Thx,
Nancy

[MikeS]

"nancyl" <[email protected]> wrote in message
news:29c119d7b62be0137ea2636210eb8796@localhost.talkabouteducation.com...

Mike,

I installed the driver from Ancestry.com and the viewer from LizardTech.


I did confirm that XP SP2 was the issue by removing it to see what
happened, and then restoring. Sure enough, that's where the conflict is.


Another google search suggests that by calling Microsoft they can walk you
through a settings update, but I haven't done that just yet. (and that was
before I took off for a few hours, so I have to find it again.)

Here is the information I posted before regarding ancestry.com response to
this problem
http://groups.google.com/groups?hl=en&l ... .computing

Mike

[nancyl]

Sorry, I didn't really answer your question properly. I have tried both
means of downloading the viewer. I just went to the Lizardtech website
again. I see that the release is dated 09.2004, but my MrSidi.ocx file is
still dated from 11/2000, and when I browse via Ancestry, sure enough -
the version is showing as 1.3.

[nancyl]

Thanks Mike - I do have that loaded. It works fine as an "standalone"
viewer.

I was trying to complete my reply to you earlier, and forgot that testing
the MrSid plug-in would cause IE to crash, so there goes my response...

Anyway, I went back to Lizardtech, downloaded the "Browser" setup programs
from their site. It created an expressview.dll and npexview.dll file in
it's own Program Files directory, but I see nothing that indicates that it
created a plug-in for IE. The old version (MrSidI.ocx) is still in the
Windows directory.

I'll play some more and see what I can figure out. As long as I don't
click on the "x" to close the image, IE will stay alive. So perhaps I'll
just keep tons of images open as a workaround.

[Mardon]

"nancyl" <[email protected]> wrote...

I'm experiencing a similar problem with XPsp2. I have both the
Mr. Sid plugIn and IrfanView. The way I'm seeing it, you have
to use Mr.Sid to view the image in Ancestry and save it as a
.sid file, and THEN you can use IrfanView to process the image.

In my scenario, I can view the census image, but IE 6
crashes with an error immediately after viewing any image.
I've not been successful in locating an IrfanView plugin
that would work in lieu of the original MrSid, integrated
into the ancestry.com site/pages?

Is that possible?

I guess that I'm one of the lucky ones, because I've had no difficulty
viewing Ancestry's MrSID images following my upgrade to XP SP2. But then, I
don't use IrfanView either. I'm running XP Pro, Version 5.1, Build 2600
Service Pack 2. To view the MrSID images in my browser, I use LizardTech's
MrSID Plug-in v1.3.0 Build 37, that I downloaded direct from LizardTech.
To view the files and convert them to TIFF for post-processing, I use
LizardTech's MrSID Geoviewer v2.1, that I downloaded for free from
LizardTech. LizardTech used to offer a free MrSID plug-in for Photoshop
which works great but they discontinued offering this download about 3 years
ago. I'm not sure why, since it is very convenient to have a MrSID
Photoshop plug-in.