Email help please

[Maloney Empire]

Hi and happy New Year,

I need some advice please.
1. How can you tell what email program a person is using?
I have copied the heading and can't see anything to identify the
program.
She says she doesn't know what program she is using. (My cousin is a
novice using email and is having trouble copying me on some of her emails)

2. What is the best Encoding for them to use and how important is the
selection?
Western Europe (ISO)
Western Europe (Windows)
Currently using Unicode (UTF-7)

Her operating system is Windows XP - which indicates to me she would be
using OE.

Please bear in mind that I am an apprentice senior and only trying to help
an even older cousin.

Thanks.

Di Maloney
Please remove 1 from email address to reply direct.

[Tom Perrett]

On Tue, 2 Jan 2007 13:51:46 +1100, Maloney Empire wrote:

Hi and happy New Year,

I need some advice please.
1. How can you tell what email program a person is using?
I have copied the heading and can't see anything to identify the
program.
She says she doesn't know what program she is using. (My cousin is a
novice using email and is having trouble copying me on some of her emails)

2. What is the best Encoding for them to use and how important is the
selection?
Western Europe (ISO)
Western Europe (Windows)
Currently using Unicode (UTF-7)

Her operating system is Windows XP - which indicates to me she would be
using OE.

Please bear in mind that I am an apprentice senior and only trying to help
an even older cousin.

Thanks.

Di Maloney
Please remove 1 from email address to reply direct.
......NOPE...

You may not have really opened up the
fuller hear, I just did it on your message and
following is the header, down to and including
the news reader you use, lots of stuff
after that left behind.

Tom

=================================================
START EXTRACT

From: "Maloney Empire" <[email protected]>
Newsgroups: soc.genealogy.computing
Subject: Email help please
Date: Tue, 2 Jan 2007 13:51:46 +1100
Lines: 27
X-Priority: 3
X-MSMail-Priority: Normal
X-Newsreader: Microsoft Outlook Express 6.00.2800.1409

END EXTRACT
========================================






Cheers,

Tom [Tom Perrett] <[email protected]>

[Maloney Empire]

Hello Tom,

Thanks for your reply - I am happy to receive answers via the newsgroup.

I forgot to say that I use OE exclusively for newsgroups and Outlook for all
other messages.

When I go into message options on the email from my cousin and have a look
at Internet headers (I am looking thru Outlook) I get the following:

Return-Path: <[email protected]>
Delivered-To: [email protected]
Received: from avs10.sa.chariot.net.au (avs10.sa.chariot.net.au
[203.87.94.5])
by mail01.chariot.net.au (Postfix) with ESMTP id E1B7E2CF4C3
for <[email protected]>; Tue, 2 Jan 2007 13:06:57 +1100 (EST)
X-Virus-Scanned: amavisd-new at chariot.net.au
X-Spam-Score: 0.269
X-Spam-Level:
X-Spam-Status: No, score=0.269 required=5 tests=[BAYES_00=-2.599,
DNS_FROM_RFC_ABUSE=0.2, DNS_FROM_RFC_POST=1.708, NO_REAL_NAME=0.961,
SPF_PASS=-0.001]
Received: from mail01.chariot.net.au ([203.87.91.194])
by avs10.sa.chariot.net.au (avs10.sa.chariot.net.au [203.87.94.5])
(amavisd-new, port 10024)
with LMTP id ha1-IzQCbq-L for <[email protected]>;
Tue, 2 Jan 2007 12:36:51 +1030 (CST)
X-Greylist: domain auto-whitelisted by SQLgrey-1.6.7
Received: from mta9.adelphia.net (mta9.adelphia.net [68.168.78.199])
by mail01.chariot.net.au (Postfix) with ESMTP id 5F98F2CF4D6
for <[email protected]>; Tue, 2 Jan 2007 13:06:48 +1100 (EST)
Received: from web30 ([68.168.75.78]) by mta9.adelphia.net
(InterMail vM.6.01.05.02 201-2131-123-102-20050715) with ESMTP
id <20070102020644.HRRE20139.mta9.adelphia.net@web30>
for <[email protected]>; Mon, 1 Jan 2007 21:06:44 -0500
Message-ID: <22458280.1167703605021.JavaMail.root@web30>
Date: Mon, 1 Jan 2007 18:06:45 -0800
From: <[email protected]>
To: Dianne Maloney <[email protected]>
Subject: RE: Arthur Hodgson & Susannah E. Esse
MIME-Version: 1.0
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 7bit
X-Priority: 3 (Normal)
Sensitivity: Normal

The only thing I have changed is her username, there was no other
information - where would I find similar information that you see please?

Thanks so much.
--
Di Maloney
Please remove 1 from email address to reply direct.
"Tom Perrett" <[email protected]> wrote in message
news:[email protected]...
| On Tue, 2 Jan 2007 13:51:46 +1100, Maloney Empire wrote:
|
| >Hi and happy New Year,
| >
| >I need some advice please.
| >1. How can you tell what email program a person is using?
| > I have copied the heading and can't see anything to identify the
| >program.
| > She says she doesn't know what program she is using. (My cousin is a
| >novice using email and is having trouble copying me on some of her
emails)
| >
| >2. What is the best Encoding for them to use and how important is the
| >selection?
| > Western Europe (ISO)
| > Western Europe (Windows)
| > Currently using Unicode (UTF-7)
| >
| >Her operating system is Windows XP - which indicates to me she would be
| >using OE.
| >
| >Please bear in mind that I am an apprentice senior and only trying to
help
| >an even older cousin.
| >
| >Thanks.
| >
| >Di Maloney
| >Please remove 1 from email address to reply direct.
| .....NOPE...
|
| You may not have really opened up the
| fuller hear, I just did it on your message and
| following is the header, down to and including
| the news reader you use, lots of stuff
| after that left behind.
|
| Tom
|
| =================================================
| START EXTRACT
|
| From: "Maloney Empire" <[email protected]>
| Newsgroups: soc.genealogy.computing
| Subject: Email help please
| Date: Tue, 2 Jan 2007 13:51:46 +1100
| Lines: 27
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2800.1409
|
| END EXTRACT
| ========================================
|
|
|
|
|
|
| Cheers,
|
| Tom [Tom Perrett] <[email protected]>
|
|
|

[Mike Williams]

Wasn't it Maloney Empire who wrote:

Message-ID: <22458280.1167703605021.JavaMail.root@web30

The only thing I have changed is her username, there was no other
information - where would I find similar information that you see please?

The message-id line suggests that she may well not be using an email
program in the conventional sense, but using a JavaMail applet.
Adelphia.net seem to provide such a mail interface. It operates as a
webmail system like mail.yahoo.com or hotmail.

If you go to <http://adelphia.net/index.php> you'll see a [Check Email]
option which takes you to the Adelphia Webmail login page. That'll
almost certainly be what she's using.

Unfortunately, the technical details of the Adelphia Webmail system are
probably contained in the [FAQ] or [HSI Support] pages on their site,
which are only accessible to people who have an Adelphia password. So
there's no way to know whether the encoding is significant.

--
Mike Williams
Gentleman of Leisure

[Maloney Empire]

Hello Mike,

Thank you for that information. I will contact my cousin and try and get her
to change to Outlook. She really is having trouble.

Regards,
Di Maloney
Please remove 1 from email address to reply direct.
"Mike Williams" <[email protected]> wrote in message
news:[email protected]...
| Wasn't it Maloney Empire who wrote:
|
| >Message-ID: <22458280.1167703605021.JavaMail.root@web30>
| >
| >The only thing I have changed is her username, there was no other
| >information - where would I find similar information that you see please?
|
| The message-id line suggests that she may well not be using an email
| program in the conventional sense, but using a JavaMail applet.
| Adelphia.net seem to provide such a mail interface. It operates as a
| webmail system like mail.yahoo.com or hotmail.
|
| If you go to <http://adelphia.net/index.php> you'll see a [Check Email]
| option which takes you to the Adelphia Webmail login page. That'll
| almost certainly be what she's using.
|
| Unfortunately, the technical details of the Adelphia Webmail system are
| probably contained in the [FAQ] or [HSI Support] pages on their site,
| which are only accessible to people who have an Adelphia password. So
| there's no way to know whether the encoding is significant.
|
| --
| Mike Williams
| Gentleman of Leisure

[Mike Williams]

Wasn't it Maloney Empire who wrote:

Hello Mike,

Thank you for that information. I will contact my cousin and try and get her
to change to Outlook. She really is having trouble.

That may well require a change of ISP. It doesn't look like Adelphia
support real email interfaces. They do have one exposed "email FAQs"
page, but there's no mention of any alternative to their webmail.

<http://www.adelphia.net/x.php?u=http%3A%2F%2Fwww.adelphiapowerpage.com%
2Fsynacor%2Ffaqs%2Findex.cfm>

--
Mike Williams
Gentleman of Leisure

[Maloney Empire]

Oh, it looks like I may have to give her a call instead of trying to sort
this out by email.
Thanks so much for your explanations.
Regards,

--
Di Maloney
Please remove 1 from email address to reply direct.
"Mike Williams" <[email protected]> wrote in message
news:[email protected]...
| Wasn't it Maloney Empire who wrote:
| >Hello Mike,
| >
| >Thank you for that information. I will contact my cousin and try and get
her
| >to change to Outlook. She really is having trouble.
|
| That may well require a change of ISP. It doesn't look like Adelphia
| support real email interfaces. They do have one exposed "email FAQs"
| page, but there's no mention of any alternative to their webmail.
|
| <http://www.adelphia.net/x.php?u=http%3A%2F%2Fwww.adelphiapowerpage.com%
| 2Fsynacor%2Ffaqs%2Findex.cfm>
|
| --
| Mike Williams
| Gentleman of Leisure

[Charani]

On Tue, 2 Jan 2007 14:54:55 +1100, Maloney Empire wrote:

When I go into message options on the email from my cousin and have a look
at Internet headers (I am looking thru Outlook) I get the following:

8>< snip

It looks as though your cousin's using webview for her mail rather
than an email client, such as OE.

There are alternatives to OE which I had trouble setting up initially.
Once someone had set it up for me, I was OK, but I don't use it
anymore. I prefer Dialog for newsgroups which is very much easier to
set up and use. (I managed without a safety net!! <G>) It's also
rather difficult to totally mess it up. For emails I use Mozilla
Suite. Both Dialog and Mozilla are a lot less "clumpy" than OE.

[Ernie Wright]

Mike Williams wrote:

I will contact my cousin and try and get her to change to Outlook.

That may well require a change of ISP. It doesn't look like Adelphia
support real email interfaces.

It'd be *highly* unusual for any major ISP not to support real e-mail
(the POP3 and SMTP protocols). Adelphia in particular certainly does.

- Ernie http://home.comcast.net/~erniew

[Ernie Wright]

Maloney Empire wrote:

I will contact my cousin and try and get her to change to Outlook.

Microsoft has a page describing Outlook setup for Adelphia customers.

http://office.microsoft.com/en-us/outlo ... 51033.aspx

- Ernie http://home.comcast.net/~erniew

[Maloney Empire]

Hello Ernie,

Thanks for your posts, I will send it on to my cousin advising her to get
her son-in-law to set it up for her.

Thanks once again.

--
Di Maloney
Please remove 1 from email address to reply direct.
"Ernie Wright" <[email protected]> wrote in message
news:[email protected]...
| Maloney Empire wrote:
|
| > I will contact my cousin and try and get her to change to Outlook.
|
| Microsoft has a page describing Outlook setup for Adelphia customers.
|
| http://office.microsoft.com/en-us/outlo ... 51033.aspx
|
| - Ernie http://home.comcast.net/~erniew

[Maloney Empire]

Hi Charani,

Thanks for your post. I will also send your email to my cousin and let her
and her son-in-law decide what is best for her.

I will only be able to help her with OE and Outlook but I am sure there will
be a group she could join for help.

Thanks once again,

--
Di Maloney
Please remove 1 from email address to reply direct.
"Charani" <[email protected]> wrote in message
news:[email protected]...
| On Tue, 2 Jan 2007 14:54:55 +1100, Maloney Empire wrote:
|
| > When I go into message options on the email from my cousin and have a
look
| > at Internet headers (I am looking thru Outlook) I get the following:
|
| 8>< snip
|
| It looks as though your cousin's using webview for her mail rather
| than an email client, such as OE.
|
| There are alternatives to OE which I had trouble setting up initially.
| Once someone had set it up for me, I was OK, but I don't use it
| anymore. I prefer Dialog for newsgroups which is very much easier to
| set up and use. (I managed without a safety net!! <G>) It's also
| rather difficult to totally mess it up. For emails I use Mozilla
| Suite. Both Dialog and Mozilla are a lot less "clumpy" than OE.

[Don]

Di:

Rather that try to look though the header information, why not simply
ask her how she sends email? In helping others in the past, I find it
much easier to determine what program they are using by asking them how
they do it. Most people do not know what they are using, but do know
how they do it.

There are two major categories of email packages. One uses the
Internet only and the other uses what is called an Email Client. Don't
even ask her which one she is using. Ask what she clicks on to begin
to get into her email. It may be a blue "e" or a orange and blue
circle, or it may be a green "N". That will tell you they are using an
internet only package and using Internet Explorer, Firefox, or
Navigator respectively.

If that is the method, then ask what the address line shows when she
goes to sign into here email. It may be Yahoo, Adelphia, Google, etc.

If she clicks on another program to get into their email, ask her if
there is a Help menu item on the right of her menus. If so, select it
and select the About ... menu selection under Help and it should tell
you what program she is using.

Don

Maloney Empire wrote:

Hi and happy New Year,

I need some advice please.
1. How can you tell what email program a person is using?
I have copied the heading and can't see anything to identify the
program.
She says she doesn't know what program she is using. (My cousin is a
novice using email and is having trouble copying me on some of her emails)

2. What is the best Encoding for them to use and how important is the
selection?
Western Europe (ISO)
Western Europe (Windows)
Currently using Unicode (UTF-7)

Her operating system is Windows XP - which indicates to me she would be
using OE.

Please bear in mind that I am an apprentice senior and only trying to help
an even older cousin.

Thanks.

Di Maloney
Please remove 1 from email address to reply direct.

[Don]

Di:

Rather that try to look though the header information, why not simply
ask her how she sends email? In helping others in the past, I find it
much easier to determine what program they are using by asking them how
they do it. Most people do not know what they are using, but do know
how they do it.

There are two major categories of email packages. One uses the
Internet only and the other uses what is called an Email Client. Don't
even ask her which one she is using. Ask what she clicks on to begin
to get into her email. It may be a blue "e" or a orange and blue
circle, or it may be a green "N". That will tell you they are using an
internet only package and using Internet Explorer, Firefox, or
Navigator respectively.

If that is the method, then ask what the address line shows when she
goes to sign into here email. It may be Yahoo, Adelphia, Google, etc.

If she clicks on another program to get into their email, ask her if
there is a Help menu item on the right of her menus. If so, select it
and select the About ... menu selection under Help and it should tell
you what program she is using.

Don

Maloney Empire wrote:

Hi and happy New Year,

I need some advice please.
1. How can you tell what email program a person is using?
I have copied the heading and can't see anything to identify the
program.
She says she doesn't know what program she is using. (My cousin is a
novice using email and is having trouble copying me on some of her emails)

2. What is the best Encoding for them to use and how important is the
selection?
Western Europe (ISO)
Western Europe (Windows)
Currently using Unicode (UTF-7)

Her operating system is Windows XP - which indicates to me she would be
using OE.

Please bear in mind that I am an apprentice senior and only trying to help
an even older cousin.

Thanks.

Di Maloney
Please remove 1 from email address to reply direct.

[Maloney Empire]

Hello Don,

Thank you for your reply.
I will forward it to her son-in-law who is helping her now.

He will set it up for her and show her what to do.

Thanks and regards,
--
Di Maloney
Please remove 1 from email address to reply direct.
"Don" <[email protected]> wrote in message
news:[email protected]...
| Di:
|
| Rather that try to look though the header information, why not simply
| ask her how she sends email? In helping others in the past, I find it
| much easier to determine what program they are using by asking them how
| they do it. Most people do not know what they are using, but do know
| how they do it.
|
| There are two major categories of email packages. One uses the
| Internet only and the other uses what is called an Email Client. Don't
| even ask her which one she is using. Ask what she clicks on to begin
| to get into her email. It may be a blue "e" or a orange and blue
| circle, or it may be a green "N". That will tell you they are using an
| internet only package and using Internet Explorer, Firefox, or
| Navigator respectively.
|
| If that is the method, then ask what the address line shows when she
| goes to sign into here email. It may be Yahoo, Adelphia, Google, etc.
|
| If she clicks on another program to get into their email, ask her if
| there is a Help menu item on the right of her menus. If so, select it
| and select the About ... menu selection under Help and it should tell
| you what program she is using.
|
| Don
|
| Maloney Empire wrote:
| > Hi and happy New Year,
| >
| > I need some advice please.
| > 1. How can you tell what email program a person is using?
| > I have copied the heading and can't see anything to identify the
| > program.
| > She says she doesn't know what program she is using. (My cousin is a
| > novice using email and is having trouble copying me on some of her
emails)
| >
| > 2. What is the best Encoding for them to use and how important is the
| > selection?
| > Western Europe (ISO)
| > Western Europe (Windows)
| > Currently using Unicode (UTF-7)
| >
| > Her operating system is Windows XP - which indicates to me she would be
| > using OE.
| >
| > Please bear in mind that I am an apprentice senior and only trying to
help
| > an even older cousin.
| >
| > Thanks.
| >
| > Di Maloney
| > Please remove 1 from email address to reply direct.
|

[Charani]

On Tue, 2 Jan 2007 23:56:24 +1100, Maloney Empire wrote:

Thanks for your post. I will also send your email to my cousin and let her
and her son-in-law decide what is best for her.

I will only be able to help her with OE and Outlook but I am sure there will
be a group she could join for help.

Hope your cousin manages to get things sorted out. It's easy when you
know how. That hard part is getting there! )

[Maloney Empire]

Thanks Charani,

So do I, I have missed copies of emails she has sent to others and her
emails did not go into the sent folder either. Very frustrating.

--
Di Maloney
Please remove 1 from email address to reply direct.
"Charani" <[email protected]> wrote in message
news:[email protected]...
| On Tue, 2 Jan 2007 23:56:24 +1100, Maloney Empire wrote:
|
| > Thanks for your post. I will also send your email to my cousin and let
her
| > and her son-in-law decide what is best for her.
| >
| > I will only be able to help her with OE and Outlook but I am sure there
will
| > be a group she could join for help.
|
| Hope your cousin manages to get things sorted out. It's easy when you
| know how. That hard part is getting there! )

[kraut]

And this has what to do with genealogy?

Hi and happy New Year,

I need some advice please.
1. How can you tell what email program a person is using?
I have copied the heading and can't see anything to identify the
program.
She says she doesn't know what program she is using. (My cousin is a
novice using email and is having trouble copying me on some of her emails)

2. What is the best Encoding for them to use and how important is the
selection?
Western Europe (ISO)
Western Europe (Windows)
Currently using Unicode (UTF-7)

Her operating system is Windows XP - which indicates to me she would be
using OE.

Please bear in mind that I am an apprentice senior and only trying to help
an even older cousin.

Thanks.

Di Maloney
Please remove 1 from email address to reply direct.

[Maloney Empire]

Sorry Kraut,

I just forgot to mention that all the emails from my cousin were about our
family history and I thought that some kind person on this group would be
able to help me -they did and that's the end of my conversation with you.

--
Di Maloney
Please remove 1 from email address to reply direct.
"kraut" <[email protected]> wrote in message
news:[email protected]...
|
| And this has what to do with genealogy?
|
|
| >Hi and happy New Year,
| >
| >I need some advice please.
| >1. How can you tell what email program a person is using?
| > I have copied the heading and can't see anything to identify the
| >program.
| > She says she doesn't know what program she is using. (My cousin is a
| >novice using email and is having trouble copying me on some of her
emails)
| >
| >2. What is the best Encoding for them to use and how important is the
| >selection?
| > Western Europe (ISO)
| > Western Europe (Windows)
| > Currently using Unicode (UTF-7)
| >
| >Her operating system is Windows XP - which indicates to me she would be
| >using OE.
| >
| >Please bear in mind that I am an apprentice senior and only trying to
help
| >an even older cousin.
| >
| >Thanks.
| >
| >Di Maloney
| >Please remove 1 from email address to reply direct.
| >
|